How can we help?

Most common support topics












Payments & credit control

Credit balances / how to pay off credit balance?

You can pay into the bank:

Account name: IBP Re Banner Limited

Account Number: 20843360

Sort Code: 308012

Or call into the office and pay by card (not American Express.)

Or send a cheque to: FTAO Credit Control, Banner Ltd, Kennet Way, Trowbridge, Wiltshire, BA14 8RN

Where do I find my customer account code?

Your account number should show in the top navigation or the my account dashboard.

Can I have a copy of my invoice?

Email accounts@banner.co.uk, who will be able to assist.

Which invoices relate to which order or despatch?

Email accounts@banner.co.uk, who will be able to assist.

Can I have a statement?

Email accounts@banner.co.uk, who will be able to assist.

What was my payment allocated to?

Email accounts@banner.co.uk, who will confirm.

Can I have a breakdown of VAT for a certain timeframe?

Email accounts@banner.co.uk, who will confirm.

How do I get a refund?

Email accounts@banner.co.uk, who will confirm.
BACS payments will require your bank details.

My account is on hold on the web. What do I need to do?

Email accounts@banner.co.uk, who will confirm.

Can I have an activity report for my account?

Email accounts@banner.co.uk, who will confirm.

Can I have invoices and statements to more than one e-mail address?

Invoices can go to more than one e-mail address. Statements can only go to one e-mail address.

Can I have invoices and statements in a different format?

They are only available in the format provided.

What are your bank details?

Account name – Banner Ltd.
Sort code – 30-80-12
Account – 20843360
IBAN – GB15LOYD30801220843360
SWIFT – LOYDGB21F09